Terms and Policies
1. Scope of Services
Each plan allows the client to make multiple design requests for different projects and clients, if applicable. However, each request requires a viable deadline for execution. We work in an organized manner to ensure efficient and high-quality deliveries.
2. Centralized Communication
All communication must take place via Trello or WhatsApp to ensure organization and efficient project tracking. This prevents scattered information and improves transparency and productivity.
3. Revisions and Requests
Clients can request unlimited revisions within the project scope. However, each request and revision must respect viable deadlines for execution.
4. Copyright and Usage
All materials developed are the exclusive property of the client, who can use them freely after project completion and full payment.
5. Print Support
If the client needs to print any material, we provide technical support, assist with specifications, and can even contact the printing company to ensure everything is produced correctly, hassle-free.
6. No Hassle, Just Results
Our goal is for the client to pay and not have to worry about anything related to their company’s design. We manage everything so they only need to approve, use the materials, and focus on growing their business.
7. Cancellations and Refunds
The client may cancel the service at any time. However, payments already made are non-refundable. If a project is in progress at the time of cancellation, we commit to completing and delivering all initiated work, ensuring the client is not left without support or with unfinished projects.
Procedure for Canceling a Subscription via Stripe
To cancel a subscription made through the Stripe SUBSCRIPTION button at the site www.pixeldemand.com, the client should follow these steps:
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Direct Contact: The client should contact our company directly to request the cancellation of the subscription. This can be done through the provided communication channels, such as email or phone.
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Processing the Cancellation: Upon receiving the request, our team will proceed with canceling the subscription in the Stripe system.
It's important to note that Stripe, as a payment processor, is not authorized to cancel subscriptions on behalf of customers. Therefore, direct contact with us is essential to effectuate the cancellation.
If the client is unable to reach us or does not receive a response, it is recommended that they contact their bank for guidance on how to proceed, which may include opening a dispute or chargeback.
8. Deadlines and Deliveries
Each request will have a defined delivery time based on project complexity. We strive to ensure fast deliveries without compromising quality, and any adjustments to the timeline will be communicated in advance.
9. Confidentiality and Security
We guarantee total confidentiality and protection of client information. No data or materials will be shared with third parties without proper authorization.
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SERVICE FEATURES & DETAILS
1. CANCEL ANYTIME
Clients can cancel their subscription at any time. However, payments already made are non-refundable. If a project is in progress at the time of cancellation, all completed work will be delivered to the client.
Pause Policy
1. Pause Eligibility
The client is allowed to pause their subscription once per billing cycle. This policy prevents excessive pausing and resuming, ensuring a smooth workflow.
2. Counting the Pause Period
The pause period is measured in remaining calendar days. If a client subscribes for 30 days and uses only 7, they will have 23 days remaining to use when they resume.
3. Advance Notice Requirement
To maintain workflow efficiency, the client must request a pause at least 24 hours in advance. This allows for proper scheduling adjustments.
4. Storage of Remaining Time
When a subscription is paused, the unused days are frozen and will be reactivated when the client chooses to resume.
5. Resumption Notification
The client must inform the company before reactivation to ensure a seamless transition. The countdown of the remaining days will resume from the notified reactivation date.
6. Maximum Pause Duration
The pause period cannot exceed 3 months from the date it was requested. If the client does not reactivate within this timeframe, the remaining days will be forfeited. This prevents indefinite holds on inactive subscriptions.
7. Pausing During an Active Project
A subscription cannot be paused while a project is in progress. The pause can only be requested after the completion of a project or a defined project phase to avoid workflow disruptions.
By subscribing to our service, the client acknowledges and agrees to these pause policies.
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2. FAST DELIVERY (1-3 DAYS)
We provide fast turnaround times, typically delivering projects within 1 to 3 business days, depending on the complexity. Larger or more detailed requests may require additional time, and we will communicate realistic delivery expectations accordingly.
3. PROJECT MANAGER
Each client receives dedicated project management support to ensure smooth communication and workflow. We use Trello and WhatsApp to manage requests, track progress, and keep everything organized.
4. HIGH-PRIORITY SUPPORT
Clients receive high-priority support, meaning we respond quickly to inquiries and ensure that urgent requests are handled as efficiently as possible.
5. GRAPHIC DESIGN MATERIALS
We create a wide variety of graphic design materials, including but not limited to:
- Branding & logo design
- Business cards, brochures, flyers
- Social media assets & banners
- Presentation slides
- Packaging & label design
- Print-ready materials with technical support for printing (we can assist in communicating with the print shop to ensure correct production)
Our goal is to make the process effortless for the client—you only need to approve and use the designs; we handle everything else.
6. UX/UI DESIGN APPS
We provide UX/UI design for apps and websites using Figma. All design files are structured so developers can easily extract assets and code snippets to integrate them as needed.
We do not handle coding or development, but we ensure that everything is ready for the client's developers or software house to implement efficiently.
7. WEBSITE DEVELOPMENT
We offer website development using WordPress (with WooCommerce for e-commerce solutions). If the client uses Shopify, we can design and structure the site’s layout, including banners, slides, and content sections, but we do not handle Shopify backend customization.
We do not use Webflow for development.
Note: Website hosting and domain registration are the client's responsibility.
8. VIDEOS & MOTION GRAPHICS
We create high-quality video content, including:
- Promotional videos
- Social media animations
- Corporate presentations
- Explainer videos
The service includes motion graphics, transitions, and professional visual effects.
9. 3D RENDERING
We provide photorealistic 3D rendering for various applications:
- Product visualization
- Architectural rendering
- Marketing assets
- Packshot images for e-commerce
All renders are optimized for high-quality output, including post-production adjustments when necessary.
10. 3D CHARACTER DESIGN & GAME MODELS
We create high-quality stylized 3D characters, mainly for cartoon-like and simplified designs. These models are ideal for animations, games, and branding purposes.
Ultra-complex, high-end character modeling—which involves advanced sculpting, detailed texturing, complex topology, and high-level mapping—is not included in the standard service. If a client requires a highly sophisticated character, they must communicate beforehand for a custom quote.
Rigging is not included but can be provided for an additional cost upon request.
11. 3D ANIMATIONS
We create 3D animations for various purposes, including product showcases, simple character animations, and brand content.
Full character animations (such as rigged humanoid animations for games or cinematics) are not included in the standard service. If a client requires character animation, this must be discussed separately and will be charged additionally.
12.PROFESSIONAL SPOKESPERSON VIDEOS
High-quality, Hollywood-style video presentations featuring a professional spokesperson to elevate your brand’s credibility and engagement. Ideal for commercials, product showcases, corporate introductions, and more.
