FAQ – Frequent questions

Great question! Hiring a senior-level designer can cost over $100,000 per year, plus benefits—and that’s if you can even find one available. On top of that, you might not have enough work to keep them busy full-time, meaning you’d be paying for unused hours. With our flexible subscription model, you only pay when you need design work. Pause or resume your plan anytime, ensuring you're maximizing your investment without long-term commitments.

Not at all! You can add as many design requests as you want to your queue, and we’ll work on them one at a time, ensuring top quality in every delivery.

Most requests are completed within 1 to 3 days, depending on complexity. Larger or more intricate projects may take a bit longer, but we always prioritize efficiency without compromising quality.

We use a lot of tools such as Adobe Creative Suite and more for design requests, ensuring seamless collaboration and easy file sharing.

We offer complete flexibility! You can request designs through Trello, share Google Docs, WhatsApp, provide wireframes, or even send a Loom video if you prefer explaining your ideas visually. If it can be shared on Trello, it works for us!

No problem at all! We’ll keep refining the design until you're 100% happy with the final result.

Yes, we specialize in graphic, product, and web design, but we do not cover: 3D complex animations and advanced motion graphics; Complex packaging and large-scale print projects (magazines, books, etc.); Website development Coding, backend systems, and integrations, as they require specialized developers; 2D character animation and high-end video production.

That’s totally fine! You can pause your subscription anytime once your request is completed and reactivate it whenever you need new designs. No wasted time or money!

Due to the premium quality and effort put into every project, we do not offer refunds. However, we are committed to making unlimited revisions until you’re completely satisfied. ⚠️ Important: Subscription cancellations must be made at least 48 hours before renewal to avoid additional charges.

Unlike traditional agencies or freelancers, we offer a fast, flexible, and subscription-based model that gives you unlimited design requests, quick turnarounds, and high-quality work—all without long-term commitments or hidden fees. Plus, you can pause or resume your plan anytime, ensuring you only pay when you need it.

Absolutely! You can check out our portfolio [insert portfolio link here] to see the quality of work we deliver. If you have specific style preferences, let us know, and we’ll tailor the designs to match your brand vision.

You have full control over your subscription! If you don’t have any design needs at the moment, you can pause your plan and resume it whenever you need new work. Pausing ensures you’re not paying for time you’re not using.

Yes! You can add as many design requests as you want to your queue. We’ll work through them one at a time in order of priority. If you have urgent requests, let us know, and we’ll do our best to accommodate them.

We offer multiple communication channels, but Trello is the primary platform for managing requests. You can also send briefs via Google Docs, WhatsApp, or even Loom videos for more detailed explanations. For quick questions, our Real-Time Support Chat is the best way to get instant assistance.

Yes! If you need more design capacity, you can upgrade at any time. Similarly, if you need fewer requests, you can downgrade before your next billing cycle. This way, you always have the right plan for your needs.

Yes! We provide all necessary files, including AI, PSD, Figma, or any other format you need, ensuring you have full control over your designs for future edits.

Yes, we understand that sometimes you need things done ASAP. Let us know about your urgent request, and we’ll do our best to prioritize it within 24 hours. In some cases, a rush fee may apply.

Of course! We offer unlimited revisions while your subscription is active. If you need updates after your subscription is paused or canceled, you’ll need to reactivate your plan.

Yes! If you require a Non-Disclosure Agreement (NDA) for your project, just let us know, and we’ll sign it to ensure full confidentiality.