FAQ – Frequent questions - www.pixeldemand.com

FAQ - Frequent questions

1. Why not just hire a full-time designer?

A senior can cost $100k+/year plus benefits, and you may not have constant demand. Our model gives you senior quality only when you need it.

2. Is there a limit to the number of design requests I can make?

• Monthly subscriptions: unlimited requests. • One-time projects: the number of requests is limited to the approved scope. We execute in a prioritized queue with one active task per seat.

3. How fast will I receive my designs?

First versions typically in 1–3 business days after project start/brief approval. Larger scopes may take longer; we confirm timelines upfront. Rush when feasible (may incur a fee).

4. What design tools do you use?

Figma; Adobe CC (Photoshop, Illustrator, After Effects, InDesign); 3ds Max; Unreal Engine; Substance Painter; and others as needed.

5. How do I submit design requests?

Trello/WhatsApp are the official channels for requests, approvals, and tracking. You can attach Google Docs, wireframes, or Loom videos.

6. What if I’m not satisfied with the design?

We iterate until you’re 100% happy: unlimited on monthly plans; 2 rounds on one-time projects (extra rounds are quoted).

7. What’s not included?

Coding/backend/integrations; large-scale video production; high-end 2D character animation. For implementation, we coordinate with partner dev teams (separate budgets).

8. What if I only need a single design request?

No problem. We do one-time projects with a defined scope. You can also subscribe, use it intensively, then pause or cancel.

9. Do you offer refunds if I don’t like the service?

Yes, if the project hasn’t started. After start, payments are non-refundable. Subscription cancellations must be made 48 hours before renewal.

10. What makes you different from other design services?

Speed, flexibility, and senior quality—with an unlimited request queue on subscriptions, a clear process, and no long-term lock-ins.

11. Can I see examples of your past work?

Yes. We’ll show our portfolio and tailor the style to your brand.

12. How does the subscription pause work?

1 pause per billing cycle with 24h notice. Remaining days freeze (max 3 months). No pause during an active phase.

13. Can I request multiple designs at once?

• Subscriptions: yes—queue as many as you want; we run one active task per seat. • One-time projects: items must fit the approved scope; we still run one active task per seat.

14. What is the best way to communicate with you?

Trello for tasks/approvals; WhatsApp for quick alignment; email for admin/finance. Support: Mon–Sat, 07:00–23:00 (Maringá–PR, Brazil).

15. Can I upgrade or downgrade my plan at any time?

Yes—upgrade anytime; downgrade before the next billing cycle.

16. Are source files included in the deliveries?

Yes—AI, PSD, Figma, PDF, PNG, JPG, and others as needed.

17. Do you offer rush deliveries for urgent projects?

When feasible, yes—within 24h for select requests. A rush fee may apply.

18. Can I request revisions after a project is completed?

With an active subscription, yes. For one-time projects, 2 rounds are included; further updates are quoted or require reactivation.

19. Do you sign NDAs for confidential projects?

Yes—on request. We keep confidentiality by default.

FAQ — Full (detailed version)

Why not hire a full-time designer?
A senior can cost $100k+/year plus benefits, and you may not have constant demand. Our model gives you senior quality only when you need it.
Is there a limit to requests?
• Monthly subscriptions: unlimited requests.
• One-time projects: the number of requests is limited to the approved scope.
We execute in a prioritized queue with one active task per seat.
How fast will I receive work?
First versions typically in 1–3 business days after project start/brief approval. Larger scopes may take longer; we confirm timelines upfront. Rush when feasible (may incur a fee).
What tools do you use?
Figma; Adobe CC (Photoshop, Illustrator, After Effects, InDesign); 3ds Max; Unreal Engine; Substance Painter; and others as needed.
How do I submit requests?
Trello/WhatsApp are the official channels for requests, approvals, and tracking. You can attach Google Docs, wireframes, or Loom videos.
What if I’m not satisfied with the design?
We iterate until you’re 100% happy: unlimited on monthly plans; 2 rounds on one-time projects (extra rounds are quoted).
What’s not included?
Coding/backend/integrations; large-scale video production; high-end 2D character animation. For implementation, we coordinate with partner dev teams (separate budgets).
What if I only need one piece?
No problem. We do one-time projects with a defined scope. You can also subscribe, use it intensively, then pause or cancel.
Do you offer refunds?
Yes, if the project hasn’t started. After start, payments are non-refundable. Subscription cancellations must be made 48 hours before renewal.
What makes you different?
Speed, flexibility, and senior quality—with an unlimited request queue on subscriptions, a clear process, and no long-term lock-ins.
Can I see past work?
Yes. We’ll show our portfolio and tailor the style to your brand.
How does subscription pause work?
1 pause per billing cycle with 24h notice. Remaining days freeze (max 3 months). No pause during an active phase.
Can I request multiple items at once?
• Subscriptions: yes—queue as many as you want; we run one active task per seat.
• One-time projects: items must fit the approved scope; we still run one active task per seat.
What’s the best way to communicate?
Trello for tasks/approvals; WhatsApp for quick alignment; email for admin/finance. Support: Mon–Sat, 07:00–23:00 (Maringá–PR, Brazil).
Can I upgrade/downgrade my plan?
Yes—upgrade anytime; downgrade before the next billing cycle.
Are source files included?
Yes—AI, PSD, Figma, PDF, PNG, JPG, and others as needed.
Do you do rush deliveries?
When feasible, yes—within 24h for select requests. A rush fee may apply.
Can I request revisions after completion?
With an active subscription, yes. For one-time projects, 2 rounds are included; further updates are quoted or require reactivation.
Do you sign NDAs?
Yes—on request. We keep confidentiality by default.

FAQ - Frequent questions

FAQ — Full (detailed version)

Why not hire a full-time designer?A senior can cost $100k+/year plus benefits, and you may not have constant demand. Our model gives you senior quality only when you need it.

Is there a limit to requests?• Monthly subscriptions: unlimited requests.• One-time projects: the number of requests is limited to the approved scope.We execute in a prioritized queue with one active task per seat.

How fast will I receive work?First versions typically in 1–3 business days after project start/brief approval. Larger scopes may take longer; we confirm timelines upfront. Rush when feasible (may incur a fee).

What tools do you use?Figma; Adobe CC (Photoshop, Illustrator, After Effects, InDesign); 3ds Max; Unreal Engine; Substance Painter; and others as needed.

How do I submit requests?Trello/WhatsApp are the official channels for requests, approvals, and tracking. You can attach Google Docs, wireframes, or Loom videos.

What if I’m not satisfied with the design?We iterate until you’re 100% happy: unlimited on monthly plans; 2 rounds on one-time projects (extra rounds are quoted).

What’s not included?Coding/backend/integrations; large-scale video production; high-end 2D character animation. For implementation, we coordinate with partner dev teams (separate budgets).

What if I only need one piece?No problem. We do one-time projects with a defined scope. You can also subscribe, use it intensively, then pause or cancel.

Do you offer refunds?Yes, if the project hasn’t started. After start, payments are non-refundable. Subscription cancellations must be made 48 hours before renewal.

What makes you different?Speed, flexibility, and senior quality—with an unlimited request queue on subscriptions, a clear process, and no long-term lock-ins.

Can I see past work?Yes. We’ll show our portfolio and tailor the style to your brand.

How does subscription pause work?1 pause per billing cycle with 24h notice. Remaining days freeze (max 3 months). No pause during an active phase.

Can I request multiple items at once?• Subscriptions: yes—queue as many as you want; we run one active task per seat.• One-time projects: items must fit the approved scope; we still run one active task per seat.

What’s the best way to communicate?Trello for tasks/approvals; WhatsApp for quick alignment; email for admin/finance. Support: Mon–Sat, 07:00–23:00 (Maringá–PR, Brazil).

Can I upgrade/downgrade my plan?Yes—upgrade anytime; downgrade before the next billing cycle.

Are source files included?Yes—AI, PSD, Figma, PDF, PNG, JPG, and others as needed.

Do you do rush deliveries?When feasible, yes—within 24h for select requests. A rush fee may apply.

Can I request revisions after completion?With an active subscription, yes. For one-time projects, 2 rounds are included; further updates are quoted or require reactivation.

Do you sign NDAs?Yes—on request. We keep confidentiality by default.

Why not hire a full-time designer?
A senior can cost $100k+/year plus benefits, and you may not have constant demand. Our model gives you senior quality only when you need it.

Is there a limit to requests?
• Monthly subscriptions: unlimited requests.
• One-time projects: the number of requests is limited to the approved scope.
We execute in a prioritized queue with one active task per seat.

How fast will I receive work?
First versions typically in 1–3 business days after project start/brief approval. Larger scopes may take longer; we confirm timelines upfront. Rush when feasible (may incur a fee).

What tools do you use?
Figma; Adobe CC (Photoshop, Illustrator, After Effects, InDesign); 3ds Max; Unreal Engine; Substance Painter; and others as needed.

How do I submit requests?
Trello/WhatsApp are the official channels for requests, approvals, and tracking. You can attach Google Docs, wireframes, or Loom videos.

What if I’m not satisfied with the design?
We iterate until you’re 100% happy: unlimited on monthly plans; 2 rounds on one-time projects (extra rounds are quoted).

What’s not included?
Coding/backend/integrations; large-scale video production; high-end 2D character animation. For implementation, we coordinate with partner dev teams (separate budgets).

What if I only need one piece?
No problem. We do one-time projects with a defined scope. You can also subscribe, use it intensively, then pause or cancel.

Do you offer refunds?
Yes, if the project hasn’t started. After start, payments are non-refundable. Subscription cancellations must be made 48 hours before renewal.

What makes you different?
Speed, flexibility, and senior quality—with an unlimited request queue on subscriptions, a clear process, and no long-term lock-ins.

Can I see past work?
Yes. We’ll show our portfolio and tailor the style to your brand.

How does subscription pause work?
1 pause per billing cycle with 24h notice. Remaining days freeze (max 3 months). No pause during an active phase.

Can I request multiple items at once?
• Subscriptions: yes—queue as many as you want; we run one active task per seat.
• One-time projects: items must fit the approved scope; we still run one active task per seat.

What’s the best way to communicate?
Trello for tasks/approvals; WhatsApp for quick alignment; email for admin/finance. Support: Mon–Sat, 07:00–23:00 (Maringá–PR, Brazil).

Can I upgrade/downgrade my plan?
Yes—upgrade anytime; downgrade before the next billing cycle.

Are source files included?
Yes—AI, PSD, Figma, PDF, PNG, JPG, and others as needed.

Do you do rush deliveries?
When feasible, yes—within 24h for select requests. A rush fee may apply.

Can I request revisions after completion?
With an active subscription, yes. For one-time projects, 2 rounds are included; further updates are quoted or require reactivation.

Do you sign NDAs?
Yes—on request. We keep confidentiality by default.