Terms & Policies (legally binding)
Pixel Demand — Terms & Policies
Last updated: August 12, 2025
These Terms form a binding agreement between the client (“Client”) and PIXEL DEMAND (“Company”). By using our services, the Client agrees to these Terms.
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Definitions
Project: any request for creative or strategic work submitted by the Client.
Start of Project: when any of the following occurs: (a) briefing/scope is approved; (b) creative work begins; (c) any material is delivered, even partially.
Seat: an allocation that allows one active task at a time in the prioritized queue. -
Scope of Services & Queue
Subscriptions: the Client may submit unlimited requests.
One-time projects: the number of requests is limited to the approved scope at project start.
Work proceeds in a prioritized queue with one active task per seat. Each request must include a feasible timeline aligned to complexity. -
Communication Channels
Trello and WhatsApp are the official channels for requests, approvals, and tracking. Email is used for administrative/finance topics. The Client must respond in a timely manner to avoid schedule impact. Attachments and references (Google Docs, wireframes, Loom videos) are accepted. -
Deadlines, Delivery & Acceptance
Company aims to deliver the first version/initial stage within 1–3 business days after Start of Project, unless complexity requires additional time (communicated in advance). Rush requests may be accommodated when feasible and may incur a fee. Acceptance occurs upon the Client’s explicit approval or by moving forward to the next agreed phase. -
Revisions
Monthly plans: unlimited revisions within the agreed scope.
One-time projects: 2 revision rounds included; additional rounds are quoted separately.
Revisions do not include scope expansion. -
Fees, Payments, Taxes & Rush
Client agrees to pay quoted fees. Unless stated otherwise, fees are exclusive of taxes and bank/processor charges. Invoices are due upon receipt. Late payments may pause work. Rush fees may apply for expedited timelines requested by the Client. -
Cancellations, Refunds & Pause
Cancel anytime.
Refunds: only if the Project has not started, refunded in full (minus payment/FX fees). After Start of Project, payments are non-refundable. Upon cancellation, Company will deliver all work already initiated. All transactions are documented (IDs/receipts).
Subscription renewals: cancellations must be made at least 48 hours before renewal to avoid additional charges.
Pause (subscriptions): 1 pause per billing cycle; request at least 24h in advance; unused days are frozen and resume at reactivation; maximum pause: 3 months; no pause during an active phase (pauses apply after delivery of the current phase). -
Development Policy (Apps/Web)
UX/UI (Figma): research, architecture, interactive prototypes, and implementation-ready documentation.
Coding/Development: Company does not code in-house; implementation is handled by the Client’s team or partner software houses (separately quoted).
Web: WordPress (WooCommerce) via partners; Shopify design/layout/content only (no backend customization). Company does not use Webflow. Hosting and domain are the Client’s responsibility. -
Third-Party Costs (Media, Tools, Licenses)
Media spend (Google/Meta), platform fees, and tool subscriptions are Client-paid. Company provides detailed budgets/receipts, does not retain media funds, and seeks Client approval before any spend. Paid stock imagery/fonts/licenses are not included unless agreed in writing. -
File Delivery & Intellectual Property
Company delivers open, ready-to-use files (AI, PSD, Figma, PDF, PNG, JPG, etc.). Upon full payment, all intellectual property and usage rights in the deliverables transfer to Client. Company may reference the work in its portfolio only with the Client’s explicit permission. -
Confidentiality & Data Protection
Each party must keep confidential all non-public information obtained from the other and use it solely to perform under these Terms. No disclosure to third parties without prior written consent, except as required by law. An NDA can be executed upon request. -
Warranties & Disclaimers
Services are provided on a commercially reasonable-efforts basis. Company does not warrant that deliverables will produce specific business results. EXCEPT AS EXPRESSLY STATED, SERVICES AND DELIVERABLES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. -
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS/REVENUE/GOODWILL/USE/DATA. COMPANY’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE FEES PAID BY CLIENT TO COMPANY IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. -
Indemnification
Client shall indemnify and hold harmless Company and its personnel from any claims, damages, liabilities, costs, and expenses arising out of: (a) Client materials/instructions; (b) Client’s breach of these Terms; (c) Client’s use of the deliverables contrary to law or third-party rights. -
Force Majeure
Neither party is liable for delays or failures caused by events beyond reasonable control (including natural disasters, war, civil disturbance, acts of government, labor disputes, internet or utility failures). -
Changes to Terms
Company may update these Terms from time to time. Material changes will be notified by reasonable means. Continued use of services after the effective date constitutes acceptance. -
Governing Law & Venue
These Terms are governed by the laws of the Federative Republic of Brazil, without regard to conflict-of-law rules. Exclusive venue shall be the courts of Maringá, State of Paraná, Brazil. (If you need a different jurisdiction, contact us before engagement.) -
Severability; No Waiver; Assignment
If any provision is held invalid, the remainder remains in effect. Failure to enforce is not a waiver. Client may not assign these Terms without Company’s prior written consent; Company may assign in connection with a merger, acquisition, or sale of assets. -
Entire Agreement
These Terms constitute the entire agreement regarding the services and supersede any prior discussions or understandings, unless a later written agreement is signed by both parties. -
Notices & Contact
Official notices must be sent to [email protected]. Operational messages may occur via Trello/WhatsApp.
